---
title: Resolve account suspension
description: general
---

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# Resolve account suspension

## This article explains how to resolve a suspension and resume submitting jobs.

 

**Why Your Account Was Suspended**

An account is suspended when a payment is rejected. Until the balance is resolved, you will not be able to submit new jobs. This does not apply to Chapter 13 trustees.

**How to Resolve a Suspension**

1. Log in to your Certificate of Service account.
2. Click **Settings** in the bottom left corner.
3. Click **Billing**.
4. Update your credit card information.
5. Once the new card is on file, the jobs that were not successfully charged will be run against it.
6. After those charges succeed, your account is no longer suspended and you can submit new jobs.

**Notes**

- You cannot submit a new job until all outstanding charges have been successfully processed.
- If a charge continues to fail after updating your credit card, [contact your COS representative for assistance.](https://info.certificateofservice.com/knowledge/contact-support-include-hours-expected-response-times?hsLang=en)

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